At jl98, we take the privacy of every player in the Philippines seriously. This Privacy Policy explains what personal information we collect when you use our platform, how we use and protect that information, and what rights you have over your own data. By registering an account and using our services, you agree to the practices described on this page. We encourage you to read through this carefully so you know exactly how your data is managed.
When you register an account on jl98, we collect the personal details you submit, including your full name, date of birth, email address,and contact number. This information is required to create and verify your account, ensure you meet the minimum age requirement of 18 years, and comply with applicable regulations in the Philippines. We also collect a copy of a valid government-issued ID when identity verification is requested, which helps us protect your account and prevent unauthorised access. Your payment details, such as your GCash or bank account information, are collected solely for the purpose of processing deposits and withdrawals in Philippine Pesos. All personal information you provide is stored securely and is never sold to third parties under any circumstances.
When you browse and interact with the jl98 platform, we automatically collect certain technical data to help us maintain and improve the service. This includes your device type, operating system, browser version, IP address, and the pages or game sections you visit during each session. We also record login timestamps, session duration, and in-game activity to monitor for unusual patterns that may indicate security risks or policy violations. This data is used internally for platform performance analysis, fraud prevention, and responsible gaming monitoring — it is not used to build advertising profiles or shared with marketing networks. Cookies and similar technologies may be used to remember your session preferences and keep you logged in securely across visits.
Every deposit and withdrawal processed through your jl98 account is logged as part of our financial record-keeping obligations. These records include the transaction amount in PHP, the payment method used, the date and time of the transaction, and the resulting account balance. Financial records are retained for the period required by applicable Philippine regulations and are used to resolve any disputes, process refunds where applicable, and produce account statements upon request. We do not store full card numbers or complete bank account credentials on our servers — sensitive payment data is handled by our verified payment processing partners using industry-standard encryption. If you have questions about a specific transaction, our support team can provide a detailed breakdown using the records held on your account.
If you contact our support team via any available channel, we retain a record of that communication, including the content of your messages and any attachments you provide. These records help us track the progress of your enquiry, ensure consistent service quality, and refer back to previous interactions if a related issue arises in the future. Support communications are accessible only to authorised jl98 staff members who need them to resolve your request. We may also send you service-related messages, such as account verification emails, transaction confirmations, and important policy updates — these are not marketing messages and cannot be opted out of while your account remains active. If you have opted in to promotional communications, you may withdraw that consent at any time by contacting our support team.
As a player based in the Philippines, you have clear rights regarding the personal information held on your jl98 account. Here is a straightforward summary of what you can request at any time.
You have the right to request a copy of the personal information we hold about you at any time. This includes your registration details, transaction history, and any identity documents submitted for verification. To make an access request, contact our support team and we will respond within a reasonable timeframe. We may ask you to verify your identity before releasing any account information to ensure your data is not disclosed to an unauthorised party. There is no charge for making a standard data access request.
If any of the personal details held on your jl98 account are incorrect or out of date, you have the right to request a correction. Common updates include changes to your contact number, email address, or residential address within the Philippines. Some changes, particularly to your registered name or date of birth, may require supporting documentation to ensure the accuracy of our records. Keeping your account information current also helps ensure that withdrawals are processed smoothly and that your account remains in good standing. Contact our support team to initiate any correction request.
You may request the deletion of your personal data when your account is closed and there is no longer a legal or regulatory reason for us to retain it. Please note that certain financial and identity records must be kept for a minimum period as required by Philippine law, and these cannot be deleted before that retention period expires. Once the mandatory retention period has passed, your data will be securely deleted or anonymised in line with our internal data management procedures. To submit a deletion request, please contact our support team with your account details and the specific data you wish to have removed. We will confirm the outcome of your request in writing.
jl98 works with a limited number of trusted third-party service providers who assist us in delivering the platform — including payment processors, identity verification services, and platform infrastructure providers. These partners are permitted to access your personal data only to the extent necessary to perform their specific function, and they are contractually required to handle your data in accordance with applicable privacy standards. We do not sell, rent, or trade your personal information to any third party for marketing or advertising purposes. All partners we work with are vetted for their data security practices before any data-sharing arrangement is established. If a partner relationship ends, data-sharing under that arrangement ceases immediately.
In certain circumstances, we may be required by law or by a competent regulatory authority in the Philippines to disclose personal information held on your account. This includes situations involving the investigation of fraud, money laundering, or other criminal activity where a formal legal request has been received. We will only disclose the minimum amount of information necessary to comply with the legal obligation, and where permitted by law, we will notify you that such a disclosure has been made. We do not voluntarily share your data with government agencies or law enforcement beyond what is legally required. Any disclosure made under legal compulsion is documented internally as part of our compliance records.
If you have any concerns about your privacy or want to exercise your data rights, our support team is here to help. You can also visit our FAQ page for quick answers, or review our Terms and Conditions for the full picture of how your account is governed. Your trust matters to us — and we are committed to keeping your information safe every step of the way.